How is a WorkScore calculated?

WorkScores are calculated using the principles of the robust Net Promoter Score (NPS) methodology, in which answers to the survey questions are awarded either a promoter or a detractor. A WorkScore is then calculated as an indicator of employee health and wellbeing.

A WorkScore, just like a NPS, can fall anywhere between -100, where all selected responses are detractors, and +100, where all selected responses are promoters.

How are promoters and detractors awarded for a WorkScore?

A promoter is awarded to responses which demonstrate good physical or mental health, and wellbeing.

Responses which attract promoters fall within the range at which a person’s health, performance and productivity is beneficially affected by that health behaviour or attribute.

A detractor is awarded to responses which demonstrate poor physical or mental health, and wellbeing. Responses which attract detractors fall within the range at which a person’s health, performance and productivity is negatively affected by that particular health behaviour or attribute.

Whether a promoter or detractor is attached to a response is based on health guidelines and extensive medical, psychology and social science research.

What is the research behind WorkScore?

Our surveys are designed using the latest health guidelines, and leading medical and social research for wellbeing:

Each question has been extensively researched to ensure that it represents a measurable element of wellbeing – either physical, mental or social.

While the Survey has been developed by extensive research and wellbeing experts, it is not intended to be, and should not be relied on as a diagnosis or treatment advice for specific medical conditions.

What are the 5 elements of wellbeing?

Wellbeing is the combination of a person's physical, mental, emotional and social health factors and is strongly linked to life satisfaction. These elements are interrelated and a low score in one element can influence performance in another: for example long hours at work can influence the eating habits, daily movement and mindset of a person.

Here are the 5 elements in more details:



Are you thriving or surviving at work? We measure the impact your job is having on your health and wellbeing by exploring your levels of fulfilment, relationships, sitting time and flexibility at work.



Having a healthy functioning body, adequate sleep and energy for everyday tasks is vital for your wellbeing and influences all of the other elements.



Put what you digest to the test and understand how your diet measures up to the Australian Dietary Guidelines. Are you eating the right foods to fuel your body and keep up with the demands of life?



Regular movement is an important element of wellbeing and influences how you feel, what you eat, your energy and performance and overall health.



This dynamic element to wellbeing covers the factors that influence your mindset: stress levels, relationships, self – esteem, happiness and the ability to cope with the pressures of life.

What does a WorkScore mean?

A higher WorkScore reflects holistically healthier workers who will be more productive, have lower absenteeism and presenteeism, and overall, will be working to their greatest potential.

A lower WorkScore reflects holistically less healthy workers who will be less productive, have higher absenteeism and presenteeism, and overall, will not be working to their greatest potential.

Each wellbeing element in the WorkScore survey can be developed and improved upon, thus increasing a WorkScore. Increasing your Company’s WorkScore will lead to improved worker health, productivity and performance.

Is using NPS methodology a valid measure of health?

NPS methodology is robust and has been adopted by many businesses around the world as a valid measurement of their company’s development. In fact, more than two thirds of the Fortune 1000 companies use NPS as a metric. This means the NPS methodology of scoring has been repeatedly tested and consistently produced real-time, reliable data in the form of one easy to understand number. By directly transferring the NPS methodology to our WorkScore calculations, and combining this with health guidelines and research in the scoring framework, we are able to maintain the validity and reliability of the methodology while applying it the context of health and wellbeing.

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